Our daughter’s car would no longer move when it shifts into any gear. My wife asked online what repair shop would anyone recommend and A. B. Hadley was recommended so we scheduled an appointment. Instead of paying for a tow service to go less than 15 minutes down the road we towed it ourselves. The diagnostics was received the next day as being the transmission with the cost of repair higher than the value of the car. The new transmission cost was reasonable from other shops and even the dealership. However, the labor cost was double then other shops and the dealership was cheaper. We decided to get another opinion which we normally do. This is where it gets really – UNPROFESSIONAL!! The other shop had a towing service and was able to tow our car to their shop. When they showed up they were told they could not have their flatbed on their property and the gentleman move their truck with the flatbed. Not a big deal and maybe there is a liability issue there so no big deal I’m good with it, we will move the car to the road. THEN, we hear a truck start and back up into the street right in front of the truck there to tow my vehicle just to make it harder for the young men to do their job. Then the RUDE gentleman walks right into the shop I’m guessing to make a point! We knew he did it deliberately. The young gentleman was polite and I offered to help push the vehicle into the street to help them out. They declined and said they have it. I cannot comment on their repair services or even the cost like others can. All I can comment on is how UNPROFESSIONAL that individual was and with that I would not recommend going to A. B. Hadley. Who knows what else could be happening in the shop. There was no disrespect on our end, only wanting a second opinion. We love promoting and using local business. This business is a thumbs down.
I am sorry to hear about this experience Danny. This does not sound like anything that would go on at my shop. Please reach out to me about this experience so that I can make things right and make sure it was the vendor repaving my lot that day and not someone on my team. Either way, please accept my apology for a terrible experience. Tom Lambert- Owner
- A.B. Hadley, Inc